Understanding ICBC Injury Claims: Your Guide to Acupuncture, RMT, and Kinesiology Treatments at Yoon Clinic

Recovering after an accident can feel overwhelming, especially when dealing with ICBC claims. At Yoon Clinic, we’re here to make the process easier with a comprehensive, integrative approach to care. Using acupuncture, registered massage therapy (RMT), and kinesiology, we provide treatments designed to support your body’s healing and help you get back to your normal routine. Below, we’ll guide you through what to expect, how to get started, and what to be aware.

1. Getting Started with an ICBC Injury Claim

After injured by a car accident, ICBC provides coverage for treatments such as acupuncture, RMT, and kinesiology to support your recovery. The first step is reporting your accident to ICBC and injury, where you’ll receive an ‘injury’ claim number - essential for accessing approved treatments. Please note that your ICBC injury claim number is distinct from your accident claim number.

Accessing Treatment in the First 12 Weeks of Recovery

ICBC’s Enhanced Care program covers up to 12 sessions each for acupuncture, registered massage therapy (RMT), and kinesiology within the first 12 weeks after your accident, allowing you to begin treatment without delay. To maximize these benefits, we recommend booking your appointments early, especially with your ICBC claim number on hand. While no referral is needed to start, please ensure you have your injury claim number ready when making your booking.

Coverage & Direct Billing

No upfront payment is required for acupuncture, kinesiology, and your initial RMT session. A user fee may apply for follow-up RMT visits - keep these upfront payment receipts for reimbursement consideration with your extended health care plan.

Note on Billing

While we do not require upfront payment for initial treatments, please be aware that ICBC may occasionally reject claims due to complexities with other insurance providers or unforeseen circumstances. In such cases, patients will be responsible for covering the treatment fees.

2. Initial Consultation: What to Expect

Your journey at Yoon Clinic begins with a personalized assessment. During this session, our licensed practitioners will discuss your injury, review symptoms, and create a custom treatment plan that may include:

Acupuncture: To manage pain, reduce inflammation, and improve circulation.
Registered Massage Therapy (RMT): To alleviate muscle tension and support recovery.
Kinesiology: For rehabilitation exercises that enhance mobility and strength.

3. Working with ICBC: Treatment Plans and Documentation

Once we establish a treatment plan tailored to your needs, we submit it to ICBC for approval. Pre-approval generally allows you to begin treatment immediately, with a set number of visits covered initially. If additional sessions are required, ICBC may request progress documentation, which we handle to simplify the process for you.

4. Important Considerations for Work-Related Injuries

If you were injured while working, there are some key differences in how your claim is processed:

WorkSafeBC as Your Primary Insurer: In B.C., WorkSafeBC covers injuries that happen on the job, even if a car crash is involved. If you were injured while working (e.g., driving a work vehicle), you’ll need to report your claim to WorkSafeBC first. They are the primary insurer, handling your treatment costs before ICBC.
ICBC as Your Secondary Insurer: Although WorkSafeBC is your primary insurer, ICBC may cover treatments or benefits that WorkSafeBC does not. Report your crash to both agencies to ensure comprehensive coverage.

Note: Yoon Clinic does not directly bill WorkSafeBC, so you may need to submit receipts for reimbursement through WorkSafeBC.

5. What to Be Aware Of During Treatment

To ensure your recovery experience is as smooth as possible, consider the following tips:

Consistent Treatment: Regularly scheduled appointments maximize the benefits of your recovery. We’ll collaborate with you to create a treatment timeline that suits your needs and track your progress.
Updating ICBC on Your Progress: If ICBC contacts you directly to inquire about your current symptoms or to request additional documents, please respond promptly. This will help prevent any potential rejection of your existing claim or delays in your upcoming treatments.
No Shows: Please note that ICBC will not cover late appointments or last-minute cancellations. It is the patient’s responsibility to be aware of when and where their treatments are scheduled.

Additional ICBC Claim Tips

Choosing Your Practitioner: ICBC permits patients to change practitioners up to two times during approved treatment sessions, so choose carefully to avoid complications.
Transferring Between Clinics: If you are switching clinics, ensure that a proper transfer is completed before starting treatment at Yoon Clinic. This step is crucial to avoid delays or interruptions in your care.
Avoiding Same-Day Double Claims: Do not receive the same type of treatment from multiple clinics on the same day, as this can lead to denied claims and unexpected charges.

6. Let Yoon Clinic Support Your Recovery

Recovering from an accident can be challenging, but with the right care and guidance, you can reclaim your health. Since 2014, Yoon Clinic has been dedicated to the well-being of the Metro Vancouver community, and we’re here to support you through every step of your ICBC claim journey, providing acupuncture, RMT, and kinesiology treatments customized to your needs. If you have a motor vehicle injury or need assistance navigating your ICBC claim, reach out to us - we’re dedicated to making your recovery as smooth and effective as possible.

Contact us today to start your path to recovery!